App

If you'd like to have your Forcite user account deleted, this can be done via the mobile app.

Please note, this process is irreversible. Once deleted, it's not possible for the account to be recovered. You will require a new account in order to use the mobile app again.

To delete your user account;

1. Log in to your account using the Forcite mobile app.
2. Tap the "Menu" tab.
3. Tap the "Settings" tile.
4. Scroll to the bottom of the list, and tap the "Account Settings" menu option.
5. Tap the "Delete Account" option. Following a confirmation, you'll be returned to the login/registration screen and your Forcite user account will have been removed.

Another important note is that this process completely clears all user data.

For the Forcite app version 1.19.0 and versions beyond, the minimum operating systems required to run the latest updated version of our mobile app are Android 8.0 Oreo and iOS 15.6.

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We understand why users do not like apps to use their GPS location when they don't need it!

When you want to use your helmet for navigation or alerts, while your phone is locked, in a pocket or bag, Android can consider the app to be "not in use". Allowing access to location "All the time" ensures the app can reliably get your location even when locked. If you'd like to limit the app to only allow when the app is open*, on some handsets your location information will not update, and navigation and alerts might not function well.

Good news is, the Forcite app doesn't actually use your location "All the time". When you close the app it will stop using location information. It's easy to know when it the Forcite app is accessing the GPS - it shows up as an item in your notification tray.

Once you exit the app it will stop using your location, with no GPS use or battery drain.

 

So you've created an account on the app, and it displayed the green check mark telling you that the account has been created and waiting to verify your email. You have waited for longer than 30 min and still no email in your inbox.

First thing to do is to check whether that email has been sent to your junk mail folder. Some domains flag our forcite.com.au emails as spam for some reason, so make sure you check the junk mail folder first.

You've checked junk mail and found the email, click on the link to verify your email address and proceed to login to the app.

If you kept reading, this means you did not find the email in your junk folder, so it's best to contact support.

Alerts and audio will not fire with battery saver mode on while the phone is locked.

Please check your phone battery saving options to make sure battery saver mode is not enabled while using our app.

Also make sure your permissions for the app are set to allow location access "all the time". On some handsets this is needed for continual alert function. But don't worry, when the app is closed by the user, it wont use your location at all.

This could be a glitch in your phone's Bluetooth handling. Try restarting your phone and reconnect your app.

If that did not work, please disconnect your helmet from the app in My Devices, remove the helmet from paired devices in your bluetooth settings, then set it up again.