Privacy
Privacy Policy concerning the processing of personal data pursuant to articles 13-14 of (EU) Regulation 2016/679
Data subject: User.
Forcite Helmet Systems Pty Ltd in its capacity of Data Controller with regard to the processing of your personal data pursuant to (EU) Reg. 2016/679 (hereinafter the 'GDPR'), hereby informs you that the said regulation protects data subjects with regard to the processing of their personal data and that the said processing will take place in a fair, lawful, transparent manner which protects your privacy and your rights.
Your personal data will be processed in accordance with the terms of the above legal provisions and the confidentiality obligations contained therein.
Purposes and legal base of the processing: your data will be processed for the following purposes necessary to comply with contractual or pre-contractual obligations:
Managing user requests submitted via contact chatbot;
Managing user requests submitted via contact forms.
For the purposes of the aforesaid processing, the Data Controller may obtain knowledge of special categories of data, as follows: Special categories of personal data supplied deliberately by the user. Personal data in these special categories are processed in compliance with art. 9 of the GDPR.
Further to your consent, your personal data may be used for the following purposes:
allow the data subject to place orders on the website.
Your contribution of data is optional with regard to the abovementioned purpose, and any refusal of consent will not affect the continuation of the relationship or the congruency of the processing.
Processing procedures. Your personal data may be processed by the following ways:
computer processing.
All data are processed in compliance with the procedures specified in articles 6 and 32 of the GDPR and with the adoption of the appropriate security measures required.
Your data will only be processed by persons specifically authorised by the Data Controller, and specifically by the following categories of authorized persons:
internal operators to manage the web portal.
Disclosure. Your data may be disclosed to external entities for the correct management of the relationship and specifically for the following categories of Recipients, including all the duly designated Data Processors:
web service provider for the management and maintenance of the platform;
Zendesk, limited to the management of the chatbot system.
Distribution: Your personal data will not be distributed in any way.
Your personal data may also be transferred, only for the aforesaid purposes, to the following countries:
Safe extra EU countries.
Data Storage Period. In accordance with the principles of lawfulness, limitation of purpose and minimisation of data, pursuant to art. 5 of the GDPR, the data storage period for your personal data is:
set for a timing not larger than the one which implies its purpose achievement, given the aim to collect data, and collected and processed for the execution and fulfillment of contract purposes;
set for a timing not larger than the supplied services fulfillment;
established as a period of time not exceeding the purposes for which the data were collected and processed and complying with the compulsory times required by law.
Data Controller: the Data Controller, as defined by the Law, is Forcite Helmet Systems Pty Ltd (A2/35-39 Bourke Road , 2015 Sydney; VAT no.: ABN 79 165 647 183) in the person of its current legal representative.
You are entitled, by application to the Data Controller, to obtain the erasure (right to be forgotten), restriction, updating, rectification and portability of your personal data, to object to their processing, and in general to exercise all your rights under articles 15, 16, 17, 18, 19, 20, 21 and 22 of the GDPR.
You may also examine whenever you like the updated version of the present report by connecting to the following web site https://www.privacylab.it/informativa.php?21156455661&lang=en.
The Data Controller's designated representative in the State's territory is Agile Class srl (Largo Marco Gerra, 3 , 41124 Reggio Emilia (RE); VAT no.: 03812540361; contactable as follows: E-mail: info@agileclass.it).
Regulation (EU) 2016/679: Articles 15, 16, 17, 18, 19, 20, 21, 22 - Rights of the Data Subject
1. The data subject has the right to obtain confirmation as to whether or not personal data concerning him or her exist, regardless of their being already recorded, and disclosure of such data in intelligible form, and the right to lodge a complaint with the supervisory authority.
2. The data subject has the right to be informed of:
the source of the personal data;
the purposes and methods of processing;
the logic applied if the data are processed by electronic devices;
the identification data concerning the Data Controller, the Data Processors and the representative designated as per article 5, comma 2;
the entities or categories of entity to whom or which the personal data may be disclosed and who or which may get to know said data as designated representative in the State's territory, as data processors or as persons in charge of the processing.
3. The data subject is entitled to obtain:
the updating, rectification or, where interested therein, integration of the data;
the erasure, anonymisation or blocking of data that have been unlawfully processed, including data whose retention is not necessary for the purposes for which they were collected or subsequently processed;
certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were disclosed or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared to the right that is to be protected;
the portability of the data.
4. The data subject has the right to object, in whole or in part:
on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.
Privacy
In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Forcite Helmet Systems Pty Ltd (ABN 79 165 647 183). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect the following types of personal information:
name;
mailing or street address;
email address;
telephone number and other contact details;
age or date of birth;
credit card information;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
information relating to your use of our products;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys; or
any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
register on our website or app (including through the use of cookies);
purchase our products or services;
communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
interact with our sites, services, content and advertising; or
invest in our business or enquire as to a potential purchase in our business.
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, to the extent these are exempt from the Privacy Act.
WHY DO WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION?
We may collect, hold, use and disclose your personal information for the following purposes:
to enable you to access and use our website, products, services and app;
to operate, protect, improve and optimise our website, products, services and app, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
DO WE USE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, notifications through our app, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose personal information for the purposes described in this Privacy Policy to:
our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of our websites and app and/or our business or in connection with providing our products and services to you);
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are proposed to be transferred or otherwise in connection with our financing arrangements;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
DISCLOSURE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA
We may disclose personal information outside of Australia to entities located in the United States of America and the European Union.
We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
USING OUR WEBSITE AND COOKIES
We may collect personal information about you when you use and access our website or access our services from your computer or other device.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences.
What are cookies?
Cookies are small files that are stored on your computer or other device by your web browser. A cookie allows us to recognise whether you have used our services before and may store user preferences and other information.
How are cookies used?
For example, cookies can be used to collect information about your use of our services during your current session and over time, your computer or other device’s operating system and browser type, your Internet service provider, your domain name and IP address, and your general geographic location.
How do you avoid cookies?
If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of our services may not operate correctly.
SECURITY
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, in certain circumstances, we utilise data encryption, security audits, use of firewalls, penetration tests, vulnerability scans and firewalls. However, we cannot guarantee the security of your personal information.
LINKS
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
MAKING A COMPLAINT
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
CONTACT US
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Privacy Officer: Joseph Azar
Postal address: A2/35-39 Bourke Road, Alexandria, Sydney NSW Australia 2015
Email: support@forcite.com.au
Effective: 27/08/20